Privacy Policy

DrayLog and the DrayLog Driver app · Last updated October 23, 2026

DrayLog is a dispatch and driver platform for drayage trucking companies (“carriers”). DrayLog operates the DrayLog website, the carrier dispatch software, and the DrayLog Driver app for iOS and Android. This policy explains what we collect, how it is used, and the choices drivers and carriers have.

Who controls the data

Each carrier that signs up for DrayLog is an independent business. A carrier creates accounts for its own drivers and controls the driver, load, and location data for its company. DrayLog hosts and processes that data on the carrier’s behalf and keeps each carrier’s data separate from every other carrier. If you drive for a carrier, that carrier is responsible for how it uses your information; contact your carrier for questions about its practices.

Information the driver app collects

• Account: name, email or driver ID, password (stored hashed), company code, and phone number if your carrier adds it.
• Location: your device location while you are on duty and have allowed location access, so your carrier’s dispatcher can see your truck, estimate arrival times, and record arrivals at terminals and customers. Location is not collected when you are off duty or have turned it off.
• Camera and photos: photos you choose to take or upload, such as truck, container, TIR, seal, and proof-of-delivery photos, and driver documents.
• Job activity: load status updates, timestamps, signatures captured on delivery orders, and messages with dispatch.
• Technical data: basic device and log information needed to keep the service secure and working.

How information is used

Carriers use this information to dispatch loads, track deliveries, pay their drivers, and meet billing, safety, and recordkeeping obligations. DrayLog uses it only to provide, secure, and support the service. We do not sell personal information, we do not use it for advertising, and the app contains no third-party advertising or tracking.

Sharing

Driver information is shared with the carrier the driver works for. Load details (for example container status and delivery time) may be shared by that carrier with its own customers. DrayLog uses service providers for hosting, email, and maps under confidentiality obligations, and may disclose information when required by law.

Retention

We keep data while the carrier’s account is active or as needed to provide the service. Carriers may need to keep load and pay records for legal, tax, and safety reasons.

Deleting your account

Drivers can delete their account at any time in the DrayLog Driver app under Profile → Delete Account, or on the web at draylog.com/delete-account. When you delete your account, your sign-in is closed and your name, email, phone, license and ID details, address, emergency contact, signatures, and saved location are deleted. Load records your carrier needs (such as a delivery time) are kept by the carrier with the driver shown as “Deleted driver”. Carrier admin accounts can be closed by emailing support@draylog.com.

Your choices

You can turn off location or camera access at any time in your device settings. You can also ask your carrier, or us, to access or correct your information.

Security

Data is sent over encrypted connections, passwords are stored hashed, and each carrier’s data is isolated from other carriers.

Children

DrayLog is a business tool for commercial drivers and is not directed to children under 16.

Changes

We will post any changes to this policy on this page and update the date above.

Contact

DrayLog · support@draylog.com · draylog.com/support